Customer Service Environment Is Extremely Important

Listening in any customer service environment is extremely important. However, professional call center agents face extra challenges that brick-and-mortar customer service employees typically don t have to address. Why? Because without using intentional listening techniques while assisting customers over the phone, you risk frustrating your caller before the conversation even begins in earnest. To understand how important it is to train employees the differences between call center interactions and improving in-person customer service, you must dissect how humans communicate in different settings. The first step is to get rid of the notion that communication is simply the exchange of ideas – words – between two people. Effective communication is more than just hearing the spoken words and responding politely. In face-to-face conversations, body language, specifically gestures, facial expressions, eye contact, posture and even silence, provide visible clues that words alone don t reveal. For call center representatives, who don t have these clues, paying close attention to tone, inflection and rhythm of the dialogue helps identify the emotions behind the words that necessitated the call to the service center. Why Intentional Listening in the Call Center is Crucial For Fostering Customer Relationships Seven out of ten consumers polled by Forrester Research say that valuing their time is the most important factor driving a positive customer experience. And, another surveyShow MoreRelatedService Encounter Report1465 Words   |  6 Pagesï » ¿Service Encounter Report 1.0 Introduction The purpose of this report is to critically evaluate the services encounter using service marketing perspective. In order to do this report, I had experience few service industries around Kota Kinabalu area. I had took six encounters service as my journal entries and two of the journal entries will use to develop this report which is the most and least satisfactory service encounter. The encounters that I had chosen will reflect different type of satisfactionRead MoreWhat Is Customer Service Satisfaction?1345 Words   |  6 Pagesissues in regards to customer service satisfaction. Modern technology has created a new economic environment, in which requires different practices of delivering customer service. Specifically speaking of the Internet and online shopping. I will begin to analyze and indicate issues research for how, where, and why they take place. Concluding with possible solutions, in regards to customer satisfaction, to the rapidly changing business world. â€Æ' II – Defining Customer Service Satisfaction ExactlyRead MoreIKEA: Business Analysis1255 Words   |  6 Pageswill be affect by the business environment. It includes political environment, economical environment, social environment and technological environment. So let’s start with political environment. Political environment may mean some kind of regulation or legal issue made by the government. Fair-trade and minimum wage will be a good example. For IKEA, we can see any significant impact from the political environment. The next one will be the economical environment. During the economic recession,Read MoreUnited Airlines Slept Analysis971 Words   |  4 Pagesbusiness environment and what are its main components? External environment refers to the environment that has an indirect influence on the business. The factors are uncontrollable by the business. The external environment of an organization is those factors outside the company that affect the company s ability to function. Some external elements can be manipulated by company marketing, while others require the organization to make adjustments. Some main components of external environment are: Read MoreMarketing Strategies for a Marketing Information Business1278 Words   |  5 Pagesdepending on the enormous tasks this manager would face it is wise to focus on teamwork here. Other things which would be emphasized here include the name, location and nature of the business, self analysis, customer analysis, and analysis of primary competitors and the study of marketing environment. Name, Location and Nature For our business firm, we have chosen the name of Marketing Solutions. This title is easy for everyone to remember and it also clearly defines the aims, objectives and principlesRead MoreUnderstanding And Acting Upon Consumer Behavior Essay1378 Words   |  6 PagesConsumer Behavior – Booking.com Understanding and acting upon consumer behavior is at the core of becoming a successful retailer. Today’s business environment is packed with competing firms, all seeking to convenience customers to choose them over their competitors. Many industries, such as the soda, cell phone, and washing detergent industry are dominated by a just a few or a sole firm. Therefore, more than ever it is difficult to intervene in the habitual consumption of most consumers. A consumer’sRead MoreData Collection and Analysis of Starbucks Coffee Corporation1453 Words   |  6 PagesStarbuck Coffee Corporation Starbucks, as we know, is the largest global coffee company and coffeehouse chain in the world. Employees, otherwise known as â€Å"partners†, serve hot and cold beverages, whole-bean coffee, instant coffee, tea and food to its customers or target market. As a former employee, or â€Å"partner†, this paper will show primarily the overall assessment of the partner morale and assessment of the skills appropriate for the levels of both Barista (entry) and Shift-Supervisor. The data collectedRead MoreMarketing and Strategic Elements1031 Words   |  5 Pagesgenerate revenue and measure results. In non-profit businesses, community service target levels and education service target levels can be used to measure results. Unlike profit seeking organizations that focus on marketing solely to customers, non-profit organizations have to target clients and sponsors. A marketing plan helps to identify the target customer, identify who needs the service, it creates awareness abo ut the services they provide, it creates satisfaction among the community and it helpsRead MoreRadio Frequency Identification Is Important For Airport Workers, Travelers, And The Airlines1498 Words   |  6 Pagesto properly function, it is important for the airport to make an effective plan. Planning which is, â€Å"choosing a goal and developing a strategy to achieve that goal,† (Williams, 2015, p.4) is an approach that will benefit all involved. In this case specifically, it will benefit the airport workers, travelers, and the airlines themselves. The amount of customer-service representatives it takes to handle all aspects of the baggage process is very large. From customer-service representatives taking complaintsRead MorePrice Of A Fast Food Restaurant1570 Words   |  7 PagesMoe’s southwestern grill, like many other businesses, price their food using many different strategies such as value based pricing, cost based pricing and/or competition based pricing. Mo e’s grill is known for their quality of food. Because of this, customers are willing to pay a higher price than they normally would when going to a typical fast food restaurant. Pricing this way is considered value based pricing. There are times when restaurants cannot just use one specific pricing, Moe’s also uses the

The Do This, Get That Guide On Commentary Examples

The Do This, Get That Guide On Commentary Examples Finding the Best Commentary Examples Effective paragraphs are important in all sorts of writing. You don't therefore should quote huge sections from the text. Essays could be lightly modified for readability or to defend the anonymity of contributors, but we don't edit essay examples before publication. Commentary essays are among several forms of essays utilised in writing. What You Need to Do About Commentary Examples Starting in the Next Nine Minutes If it's been proved that the thesis isn't right, then it is going to be refuted in the conclusion. Other times, you'll have more freedom as to what sort of commentary you put in your essay. On the surface of it, this is the type of essay feedback every student wishes to hear. In the event the commentary has proved that the thesis is correct, it is going to be reaffirmed via the conclusion. Keep in mind, since the book commenter, you've got free reign here to present your opinion of how well the author has performed their task. Likewise, the writer is optimistic concerning the state promise to wash the river. Whenever your professor asks you to give thoughtful commentary on a sheet of work, you can be confident he or she doesn't want you to just provide a thorough recap of the events. A. Only the narrator of a bit of literature. The apparent overindulgence of the world wide web is presently debated. Social networking deserves a huge thumbs up for helping people network for jobs and remain connected to family and friends. The survey might have been 10 pages long, with 2 questions devoted to river sports. Each paragraph within the body of this perceptive essay identifies and examines an unstated assumption that is vital to the argument. When it comes to your writing style, you might secure a comment similar to this in the event the essay marker found your writing either boring or inside a style inappropriate to the context of an official essay. In reality, writing that summary took me beneath a moment, with very little thought. By showing that every assumption is extremely suspect, this essay demonstrates the weakness of the full argument. The video did not supply any statistical details about social media bullying. If your topic is all about controversial advances in medicine, your commentary is going to be slanted toward doctors and other professionals in the health care area and your goal is going to be to supply a commentary that will encourage these professionals to see the field in a way besides initially presented. Aim to represent quite a few opinions and views. Be aware that physical education necessitates work samples in the shape of videos. Studies have suggested that awareness of it is the most crucial element of social media bullying along with legislative recourse in handling the continuing issue. For instance, if you need to comment on the language, this ought to be noted in the thesis. Language plays an extremely important function. Among the sources ought to be from someone who's academic or who's in a field regarding the object of your commentary. Following are some literary devices to secure you started. Even though most portfolios will include things like documents as work samples, the precise features of the document can fluctuate based on subject location. What You Don't Know About Commentary Examples Soy milk also may decrease the possibility of heart disease. When you check at two sentences, the outcome isn't suitable for the cause. Paragraph 4 considers several explanations for why river clean-up plans might not be successful (the plans might be nothing more than campaign promises or funding might not be adequate). As a consequence the state expects that water sports increase. Thus, the proposal to improve funding for riverside recreational facilities might not be justified. Think about the choices which need to be made when applying to college.

Accounting Financial Report Public Policy †Myassignmenthelp.Com

Question: Discuss About The Accounting Financial Report Public Policy? Answer: Introduction The business corporations around the world need to develop and publish their annual disclosures that enclose the information regarding their financial performance. The full disclosure principle requires a business entity to provide all the necessary information to support the decision-making process of the end-users. The accounting disclosures are developed by the business entities as per the accounting policies and rules developed by the accounting standard-setting bodies such as IASB. The IASB (International Accounting Standards Board) holds the responsibility of providing standard guidelines to the business entities around the world regarding the development of the financial reports. The IASB has developed the conceptual accounting framework that needs to be adopted by the businesses globally for preparing the financial reports and meeting the stakeholder expectations. The AASB has developed the accounting standards that need to be followed by all the business entities operating i n Australia as per the IASB accounting rules. However, the accounting disclosures of various business entities are largely influenced by the political forces that impact the accounting choices of a particular entity (Bazley, Hancock and Robinson, 2014). In this context, the present report aims to present an evaluation of the accounting strategies and choices of an ASX listed corporation. The company selected for the purpose is Commonwealth Bank, a world-recognized Australian bank involved in providing financial services to the population of the country. The annual report of the bank for the last two financial years, 2016 and 2017, are analyzed and examined for assessing its compliance with conceptual framework principles. Identify Key Accounting Policies The accounting policies of Commonwealth Bank of Australia are decided by the board of directors and they have the power to change the same at any time. Commonwealth Bank of Australia is a leading provider of integrated financial services and is based in Australia. The company is a profit earning entity and is operating globally. The company deals in various kinds of products, they provide services in retail, institutional and business banking and wealth management products (Commonwealth Bank of Australia, 2017). The accounting policies of the company are made quite effective. The accounting policies of the firm are based on historical cost convention. There are certain assets and liabilities which are measured at fair value. The losses that have been occurred due to the damage of asset are being reversed. The accounting policies are having remained consistent with the standards provided by the AASB. Apart from this the operations and other accounting policies are based on the princip le of IFRS. Securities sold under the repurchased agreement on the guidelines provided by the AASB (Ordelheide, 2016). The interest expenses of the cost are settled on the basis of amortized cost. Interest expenses include cost of issue that was initially identified as the part of carrying cost. The income received from the interest is brought into accounting by using effective interest method (Commonwealth Bank of Australia, 2017). It calculates amortized cost of a financial instrument. The equities are classified as available for sale financial assets. The financial statement of the company provides a consolidated data of the business of the company in an effective way. In addition to this the assets of the company are classified on the basis of fair value and are divided into three categories, trading, insurance and other. The firm also uses derivative financial instruments, this aspect includes various things such as forward rate agreements, future options, credit swaps etc (Commonwealth Bank of Australia, 2017). Assess Accounting Flexibility The firm Commonwealth Bank of Australia is following its accounting policies based on the guidelines of the AASB. The AASB has made it mandatory for all the firms to comply with the rules and guidelines prescribed by AASB (Walton, 2011). The financial statements and the accounting policies of the Commonwealth Bank of Australia are prepared by the board of directors (Commonwealth Bank of Australia, 2017). The bank is operating in various countries and hence it a global firm. Apart from this, the company is the parent firm for all its subsidiaries. The board of directors is not only responsible for preparing the accounts of the main company but also of its subsidiaries. The principle accounting policies are adopted on the basis of the guidelines prescribed by the AASB. The financial report of the firm is presented in Australian dollars. The general purpose financial report is prepared in accordance to the norms provided by the AASB (Bazley, Hancock and Robinson, 2014). The accounting principles and policies comply with the International Financial Reporting Standards. In addition to this the interpretations are issued by the International Accounting Standards Board (IASB) and IFRS interpretations committee. The amount presented in the financial statements is rounded up to remain in accordance with the ASIC Corporations Instrument 2016/191 (Commonwealth Bank of Australia, 2017). The firm has made amendments in its accounting policies so that it can align closely with the economic substances. The operations of the subsidiaries are also maintained on the guidelines presented by the AASB. The accounts of the subsidiaries are presented in consolidated form. All the transactions between the segments are conducted on an arms length basis. All these practices by the Commonwealth Bank of Australia prove that the company follows the accounting principles as prescribed by the AASB. The top level management of the firm is engaged in making accounting policies, they do not adopt the path of flexibility, and they have adopted the accounting principles and policies as prescribed by the ASSB (Dagwell, Wines, and Lambert, 2015). Evaluate Accounting Strategy The Commonwealth bank is attributed to be leading provider of financial services in Australia and has diversified its business operations in many countries around the world, that is, New Zeeland, Asia, the United Sates and the United Kingdom. As such, the banking corporation accounting strategy is to select the most appropriate accounting policies and choices that enable it to meet its corporate objectives of global expansion (Knight, 2004). The bank has determined its selection of accounting policies that enables it to remain competitive in the in the banking industry of Australia. The corporate, institutional and government clients of the Commonwealth Group incorporate the use of relationship management model that is based on industry expertise and insights. The services offered by the clients include debt raising, financial and commodities risk management, transactional banking capabilities for stretching the Groups competitive position in the market. The annual disclosure has als o provided a description of the accounting policies adopted for identifying and measuring the material risks such as credit risk, material risk and funding risk. The banking corporations has also implemented an Internal Control Capital Adequacy Assessment Process (ICAAP) as per the industry norms in order to develop an understanding and quantifying the material risks to develop strategic ensures for overcoming the risk identified (Commonwealth Bank of Australia, 2017). The banking corporation has also implemented laws, regulations, legislation, rules and codes of conducts as per the industry norms. Also, the Group has adopted accounting policies regarding its audit as per the accounting process and controls of the industry. The Group has ensured that its audit team has adequate skills and competencies required for auditing a complex banking institution (Kenny, 2009). The major competitor of the bank is regarded to be Westpac, an Australia bank holding a prominent position in the big four banks of Australia. As such, both the banks are operating in Australia and therefore need to comply with the AASB standards and Corporations Act 2001 (2016 Westpac Group Annual Report, 2016). The basic accounting policies adopted for the development of general purpose financial reports is provided under notes to financial statements section by both the banks. However, there exists some difference between the accounting policies ad estimates of Commonwealth bank as compared to Westpac as pre their nature of business operations. The Banking Corporation has disclosed in its financial report regarding the changed accounting policies in relation to the recognition of Global Asset management of long-term incentives offered to some employees in wealth management. As per the new accounting policy, the long-term incentives of the managers are recognized as expenditure whe n they are actually given rather than vesting them over the period as per the previous accounting policy (Commonwealth Bank of Australia, 2017) This change has been introduced in order to aligning the accounting policy as per the economic environment in which the Group operates. The change introduced has resulted in reducing its net profit after tax, retained earnings, decreasing its total assets and enhancing its total liabilities. This change in the accounting policy has been done as per the positive theory of accounting (PAT) as per which managers tend to adopt a particular accounting approach in order to achieve a defined set of objectives and goals. The change in the incentive policies for managers has been done as per the external economic conditions. The accounting transactions relating to long-term incentives of the managers are structured as per its new strategic goals of linking the accounting policies with the economic substance of the arrangements (Henderson et al., 2015). The Group has also disclosed its accounting strategy in relation to the incentives offered to the managers for managing its earnings. The superannuation plans provided by the banking corporation are calculated by independent fund actuaries. Also, the benefits offered to the employees are recognized in the income statements and the unpaid contributions are included under liability section in the balance sheet (Sheridan, 2016). This is done to ensure that incentives offered to the managers for earning management is not related to the equity position and therefore ensuring that managers does not involve in any fraudulent activities for maximizing their personal benefits (Hussey and Ong, 2017). Evaluate the Quality of Disclosure The financial statement of Commonwealth Bank of Australia has covered various aspects. The report has provided enough information about the purpose and vision of the company. In addition to this the report has also provided the idea about the core function of the firm. The firm, Commonwealth Bank of Australia is a global bank situated in Australia. It is operating in various countries and the same information is provided in the report. The bank deals in various services such as retail, institutional etc. all this information has been provided subsequently (Commonwealth Bank of Australia, 2017). The footnotes in the report has provided information about the accounting policies that is been followed by the firm. In addition to this, the footnotes also discussed that the accounting policies implemented by the firm is in accordance with the AASB (Hussey and Ong, 2005). It is evident from the report that the foreign currency transactions are translated into functional currency using the e xchange rates which changes every day. There is no flexibility in the management of accounting policies. The firm works in pure compliance with the AASB (Horngren et al., 2012). The disclosure provided by the firm is adequate as it has covered wide range of information. It has provided information about the accounting policies that has been used by the firm and the changes made by it in its policies. The accounting policies are followed consistently and are in accordance with the guidelines prescribed by the AASB. The company has framed its policies in accordance with the IFRS because it is a global unit and cannot follow the regulations prescribed by its country only (Commonwealth Bank of Australia, 2017). The implementation of IFRS principle has certainly proved beneficial for the firm as it has helped them in making their financial statements clearly with proper divisions in accounting sections. The company regularly keeps a check on the accounting policies and makes amendments in the same as prescribed by the AASB. The disclosure by the firm was sufficient as it has provided a wide spectrum of data which is quite beneficial for the general public, invest ors other parties. This will help them in deciding their future course of action (Commonwealth Bank of Australia, 2017). The footnotes have provided information about the accounting policies that has been used by the firm. It has also provided information about the policies that has been amended. The footnotes have covered information about the accounting principles and the procedure through which the financial statement has been prepared (Commonwealth Bank of Australia, 2017). The footnotes were quite adequate to analyze the performance and the accounting policies being followed by the firm. The notes have explained various aspects in a proper manner; they have covered all the areas quite effectively and hence were sufficient enough to analyze the performance and operations of the firm. The firm is working in accordance with the policies and procedures as prescribed by the AASB. In addition to this the policies are framed in compliance with the IFRS (Commonwealth Bank of Australia, 2017). The report has not provided any information about its compliance with GAAP. The firm is a global unit, apart from AASB it is also following the norms prescribed by IFRS which is accepted internationally. This practice has proved beneficial for the firm as it has made accounting quite easy and effective (Commonwealth Bank of Australia, 2017). The segment reporting is done on the basis of groups organizational and management structures. The top level management of the firm review the groups internal reporting, in order to assess the performance and allocation of resources (Australia, 2011). Identify Potential Red Flags The financial report of the banking Corporation has provided all the relevant information related to the accounting policies adopted for preparing its general purpose financial statements. However, there exists some accounting changes in the financial reports of the banking corporation that requires more disclosure identified as red flags as follows: Unexplained Accounting Policy Changes: The comparison of the financial reports of the banking corporation over the last tow years have indicted that there is reduction in its retained earnings and total assets in the financial year 2017 as compared to that that of the year 2015. The net profit after tax has been decline to $5 million as compared to $10 million from 2016 to 2017. The retained earnings has decreased from $192 million to $188 million and reported a reduction of 477 million in its total assets and increase in its overall liabilities to $115 million (Commonwealth Bank of Australia, 2017). This has resulted from the change in accounting policy of the banking group for recognizing its long-term incentives. As such, the group has not adequately explained the change in its accounting results with the adoption of the significant accounting policy (Marley and Pedersen, 2015). Increase in Receivables: The Group has also reported an increase in its loans, bills discounted and other receivables in the year 2017 to $ 731,762 from $695,398 in the year 2016 (Commonwealth Bank of Australia, 2017). There is no proper disclosure reading the increase in its receivable by the banking corporation that is an issue of major concern for the bank (Walton, 2011). Large Asset Write-offs: There are large write-offs of the intangible assets of the group as evaluated from its annual reports (Commonwealth Bank of Australia, 2017). This is also an issue of major concern for the group as large asset write-offs represent a reduction in the recognized value of an asset and lead to a large decrease in the taxable income of the banking corporation. The large asset-write offs of the intangible assets of the group represents a reduction in the goodwill of the banking corporation (Mirza and Ankarath, 2012). Compliant with the Conceptual Framework It is quite important for a firm to remain competitive in the market, however various factors affects its competitiveness. The political factors play an important role in accounting standard setting environment (Marley and Pedersen, 2015). The firm is operating in various countries and is a globally functioning entity. Various countries have different political environment, some boots the firm while others restricts its operations. Thus it plays a major role in setting standard for accounting. Commonwealth Bank of Australia has tried its best to remain in compliance with the political factors of every country in which it is operating (Commonwealth Bank of Australia, 2017). Every firm which is operating in a particular political setting has to follow the regulations prescribed by the political factors. In some countries it is quite essential to make the financial disclosures keeping in mind the impact on the economic environment. thus to remain competitive in the international market, Commonwealth Bank of Australia has made policies so that it can remain in compliance with the political factors of the countries in which it is operating (Pietra, McLeay and Ronen, 2013). The AASB has made it mandatory for the profit earning firms to follow the rules which are prescribed by the AASB itself (Marley and Pedersen, 2015). The firm has not adopted any other flexible route for their accounting policies. In addition to this, ASSB has also made it mandatory to work in accordance with the norms delegated by IFRS so that the firm can remain viable internationally as well. The disclosures made by the firm is quite essential and effective as it helps the general public, investors other to decide their future course of action as to invest in the firm or not (Hoffman, 2016). In addition to this, the disclosures made by the firm helps in gaining information about the performance and productivity of the firm in the global market. The disclosures about the accounting policies and other aspects help in building goodwill of the organization (Commonwealth Bank of Australia, 2017). Conclusion It can be inferred from the overall discussion held in the report that development and publishing of proper annul disclosures is essential for business entities in order to promote their sustainable growth and development. The business corporations operating in Australia need to prepare their financial reports as per the AASB standards and the Corporations Act 2001. The AASB has directed all the business entities of Australia to comply with the conceptual accounting framework principles as per the IASB accounting rules and conventions. The analysis of the annual disclosure of the Commonwealth bank has revealed that it has effectively adopted the conceptual accounting framework principles by providing all the relevant, reliable, comparable and understandable information in its annual disclosure statements. The accounting disclosure is prepared as per the industry norms in order to remain competitive and also there is change in some accounting policies as per the mangers decision to ac hieve certain desired set of objectives. The bank operates its business corporation globally and therefore need to adopt some changes in its annual disclosures as per the political environment of different countries. The potential area of concern for the banking corporation is reduction in net worth over the subsequent years from 2015to 2017 and increase of its receivables and large write-offs of its intangible assets. The banking group is recommended to develop and implement proper strategies for overcoming these existing red flags identified in its annual report disclosure. References 2016 Westpac Group Annual Report. 2016. [Online] Available at: https://www.westpac.com.au/content/dam/public/wbc/documents/pdf/aw/ic/2016_Westpac_Annual_Report [Accessed on: 18 September 2017]. Australia. 2011. Australian Corporations Securities Legislation 2011: Corporations Act 2001, ASIC Act 2001, related regulations. CCH Australia Limited. Bazley, M., Hancock, P. and Robinson, P. 2014. Contemporary Accounting PDF. Cengage Learning Australia. Commonwealth Bank of Australia. 2017. Annual report. [Online] Available at: https://www.commbank.com.au/content/dam/commbank/about-us/shareholders/pdfs/annual-reports/annual_report_2017_14_aug_2017.pdf [Accessed on: 18 September 2017]. Dagwell, R., Wines, G. and Lambert, C. 2015. Corporate Accounting in Australia. Pearson Higher Education AU. Henderson, S. et al. 2015. Issues in Financial Accounting. Pearson Higher Education AU. Hoffman, C.W. 2016. Revising the Conceptual Framework of the International Standards: IASB Proposals Met with Support and Skepticism. World Journal of Business and Management 2 (1), pp. 1-32. Horngren, C. et al. 2012. Financial Accounting. Pearson Higher Education AU. Hussey, R. and Ong, A. 2005. International Financial Reporting Standards Desk Reference: Overview, Guide, and Dictionary. John Wiley Sons. Hussey, R. and Ong, A. 2017. Corporate Financial Reporting. Springer. Kenny, G. 2009. Diversification Strategy: How to Grow a Business by Diversifying Successfully. Kogan Page Publishers. Knight, J. 2004. Internationalization Remodeled: Definition, Approaches, and Rationales. Journal of Studies in International Education 8 (5), pp. 5-29. Marley, S. and Pedersen, J. 2015. Accounting for Business: An Introduction. ed, 2. Pearson Higher Education AU. Marley, S. and Pedersen, J. 2015. Accounting for Business: An Introduction. ed, 2. Pearson Higher Education AU. Mirza, A. and Ankarath, N. 2012. Wiley International Trends in Financial Reporting under IFRS: Including Comparisons with US GAAP, China GAAP, and India Accounting Standards. John Wiley Sons. Mumba, C. 2013. Understanding Accounting and Finance: Theory and Practice. USA: Trafford Publishing. Ordelheide, D. 2016. Transnational Accounting. Springer. Pietra, R., McLeay, S and Ronen, J. 2013. Accounting and Regulation: New Insights on Governance, Markets and Institutions. Springer Science Business Media. Sheridan, T. 2016. Managerial Fraud: Executive Impression Management, Beyond Red Flags. Routledge. Walton, P. 2011. A Global History of Accounting, Financial Reporting and Public Policy: Asia and Oceania. Emerald Group Publishing. Walton, P. 2011. A Global History of Accounting, Financial Reporting and Public Policy: Asia and Oceania. Emerald Group Publishing. Wolk, H., Dodd, J. and Rozycki. J. 2012. Accounting Theory: Conceptual Issues in a Political and Economic Environment. SAGE.

The Outsiders1 Essay Example For Students

The Outsiders1 Essay In this book analysis, about the book The Outsiders by S. E. Hinton I will discuss character and plot development, as well as the setting, the authors style and my opinions about the book. In this part of the analysis I will give some information about the subjects of the book, and about The author wrote the story when she was just 16 years old, in the 1950s. The book was successful, and it was sold, and still being sold, in many copies as a young adults novel. There was a movie made about it, and today there are still many schools that use this book in junior high and high schools for English classes. There were plays made about the book too. The Outsiders is about a gang. They live in a city in Oklahoma. Ponyboy Curtis, a 14 year old greaser, tells the story. Other characters include Sodapop and Darry, Ponyboys brothers, Johnny, Dallas, and Two-Bit, that were also gang members and Ponyboys friends. This story deals with two forms of social classes: the socs, the rich kids, and the greasers, the poor kids. The socs go around looking for trouble and greasers to beat up, and then the greasers are blamed for it, because they are poor and cannot affect the authorities. I hope you would enjoy and learn something about the book from reading this analysis. We will write a custom essay on The Outsiders1 specifically for you for only $16.38 $13.9/page Order now The plot development in the book, The Outsiders by S.E. Hinton, was easy to follow. In this part of the book analysis I will give some more details about the plot development. There were no hooks or hurdles in the beginning of the book, the first sentence starts right away with the plotwithout any forewords. This is the beginning of the first sentence: When I stepped out into the bright sunlight from the darkness of the movie house (page 9). As you can see, it goes straight to the point without any prologues or any kind of introduction. The plot development in the middle of the story was sensible and easy to understand. It was clear and simple, and the events have occurred in a reasonable order. The ending of the story was a bit expected. I anticipated the death of Johnny because a broken neck usually means death. The death of Dally was not as predictable as Johnnys death because it was said that: He was tougher than the rest of ustougher, colder, meaner. (page 19). I did not think t hat such a tough person would get himself killed because of a death of a friend, although it was said a short time before the death of Dally that: Johnny was the only thing Dally loved. (page 160). The climaxes at the end of the story were the deaths of Johnny and Dally. Here are quotations about the deaths: Johnnys death: The pillow seemed to sink a little, and Johnny died. (page 157). Dallys death: He was jerked half around by the impact of the bullets, then slowly crumpled with a look of grim triumph on his face. He was dead before To conclude I can say that the plot development was simple and easy to understand and to follow. The author organized it in a way that fits the actual content of the plot. The characters in the book, The Outsiders by S.E. Hinton, were not very heroicthey were just humansit was easy to believe that this is the way they should be. The characters in the plot give the reader a feeling this can be a true story. The author has created the personality of the characters through the descriptions of Ponyboythe narratorand through their actions. Following are some examples of these methods of getting familiar with a character. Here is an example for a description of Ponyboy: Steve Randle was seventeen, tall and lean, with thick greasy hair he kept combed in complicated swirls. He was cocky, smart, and Sodas best buddy since grade school. Steves specialty was cars (page 17). The reader can find this kind of descriptions almost everywhere in the story, but especially in the beginning. I think the author put them there because the reader does not know the characters, and he needs to get familiar with them. The descriptions make the reader know the characters better and understand their actions. A good example of an action that was taken and suggested something about a character is the way Dally was killed. He wanted the police to kill him, so he robbed a store, and the police officers shoot him. This shows that Dally was sensitive to a death of a friend although he acted like a tough guy. The dialogues in the stories show the thoughts and the feelings of the speakers. The way the gang members talk shows that they are gang members and street boys, because they speak in street slang. When the socs talk to greasers, the reader can feel their aversion to them. Following are some examples for dialogues that indicate something about the characters. Here is an example for a dialogue with slang in it: so I can still help Darry with the bills and stuffTuff enough. Wait till I get outI told you he dont mean half of what he says (page 26). The highlighted words and phrases are ones that will not be used in formal writing and they even contain grammar mis takes. Here is an example for the hate the socs have to the greasers: Hey, grease, one said in an over-friendly voice. Were gonna do you a favor, greaser. Were gonna cut all that long greasy hair off. (page 13). The reader can feel the hatred of the socs to the greaser in this dialogue when they tell him what they are going to do to him. The central figure of the story is Ponyboy that is also the narrator. Here I would analyze his character. The physical description of Ponyboy can be found in the first page of the book, page 9: I have light-brown, almost-red hair and greenish-gray eyes. I wish they were more gray, because I hate most guys that have green eyes, but I have to be content with what I have. My hair is longer than a lot of boys wear theirs, squared off in back and long at the front and sides, but I am a greaser and most of my neighborhood rarely bothers to get a haircut. Besides, I look better with long hair. He is smart, according to page 12: I make good grades and have a high IQ and everything. He is a bit naive sometimes, like in page 45 when he tried to convince himself that the only difference between socs and greasers is that greasers like Elvis and do not like the Beatles and socs like the Beatles and do not like Elvis. Sometimes, Ponyboy is daydreaming and not connected to reality, like in page 158, when he tried to convince himself that Johnny isnt dead: That still body back in the hospital wasnt Johnny. Johnny was somewhere elsemaybe asleep in the lot The supporting cast in the story is the gang and other characters. The gang members have long descriptions from Ponyboys point of view, and they are part of the plot development. The other characters in the book do not have long descriptions, and they usually appear in small parts of To conclude I can say that the characters have contributed a lot to the coherent development of the plot. The characters are believable and they enhance the feeling of realism in In this part of the book analysis about the book The Outsiders by S.E. Hinton I will discuss the setting. The setting is appropriate to the plotthe streets in the wrong side of town.The authors descriptions are deep but easy to understand. The neighborhood where the gang lives is a place that fits the plot well, and helps to understand it. A good example for a description would be the one in page 85, of the dawn: The dawn was coming then. All the lower valley was covered with mist, and sometimes little pieces of it broke off and floated away in small clouds. The sky was lighter in the east, and the horizon was a thin golden line. The clouds changed from gray to pink, and the mist was touched with gold. There was a silent moment when everything held its breath, and then the sun rose. It was beautiful. This kind of description made an image in my mind of a beautiful dawnthis was a word picture.The story happens in the 1950s in the US, it lasts a few days. The author usually describes every part of the day using Ponyb oy. The mood the setting creates is of the neighborhood, and street life. This really contributes to the judicious plot developmentit makes it more believable and reasonable. To conclude I can say that the setting fits the plot and the characters in a very good way. This is the best setting that can be for this kind of plot and characters, because other setting would make the story ridiculous because a street In this part of the book analysis, about the book The Outsiders by S.E. Hinton, her style of writing would be discussed. The word usage in the dialogues between the gang members is of street slang. In the descriptions there are less simple words and more descriptive and artistic words (look at Setting and Character Development for examples). There is suspense in the bookusually in the middle of chaptersthat makes the reader to want to read what will happen next. An example for suspense is when the socs have tried to drown Ponyboythere was uncertainty and I was anxious about wha t is going to happen next. The way the plot develops is easy to follow and to understandthe writer does not make it too complex. To conclude I can say that the authors style is easy to read and not complicated. Reading the book is enjoyable and there is no need to look up words in the dictionary. .u0ed881590047a368261d8051cace0e1f , .u0ed881590047a368261d8051cace0e1f .postImageUrl , .u0ed881590047a368261d8051cace0e1f .centered-text-area { min-height: 80px; position: relative; } .u0ed881590047a368261d8051cace0e1f , .u0ed881590047a368261d8051cace0e1f:hover , .u0ed881590047a368261d8051cace0e1f:visited , .u0ed881590047a368261d8051cace0e1f:active { border:0!important; } .u0ed881590047a368261d8051cace0e1f .clearfix:after { content: ""; display: table; clear: both; } .u0ed881590047a368261d8051cace0e1f { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u0ed881590047a368261d8051cace0e1f:active , .u0ed881590047a368261d8051cace0e1f:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u0ed881590047a368261d8051cace0e1f .centered-text-area { width: 100%; position: relative ; } .u0ed881590047a368261d8051cace0e1f .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u0ed881590047a368261d8051cace0e1f .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u0ed881590047a368261d8051cace0e1f .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u0ed881590047a368261d8051cace0e1f:hover .ctaButton { background-color: #34495E!important; } .u0ed881590047a368261d8051cace0e1f .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u0ed881590047a368261d8051cace0e1f .u0ed881590047a368261d8051cace0e1f-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u0ed881590047a368261d8051cace0e1f:after { content: ""; display: block; clear: both; } READ: Drink Up - Drunk Driving Should be Legalized EssayIn this part of the book analysis I will write my opinions about the book The Outsiders by S.E. Hinton. The book really focuses on what some kids in the US have to go through. One problem is how Ponyboy has to grow up without parents. Another problem is that the characters are in a gang and at war with another gang. A problem with the family that was shown in the story is that kids today may have parents that are alive, but they might not have enough time for them. Also, kids are worried about not fitting in and might join gangs to act cooler. It also shows how if a member of a family has an injury its tough for the family and friends. This happens when Johnny gets hurt and he did not want to see his parents. Also, it was a problem for Ponyboy because he was worrying about him the whole time. I think The Outsiders is an average book. It really does show how these things can affect a family and friends. The book was rather good. It would have been better if it was written in the 90s, and not in the 50s. This is because then young people that live today time can correlate with I think people who enjoy action and some adventure, should read this book, because the action, the writing, and the adventure are powerful. There is always something going on. For example, when Ponyboy was walking through the park, and three socs came out of the bushes and jumped him. This is one of the many times that problems between the two gangs end in destruction. One other reason to read the book is that the end of each chapter of the book does not leave you in suspense. You do not have to keep reading to solve a problem. There is always something big going on, such as when Johnny broke his back trying to rescue children from a burning church. A thing that reduced the realism of the story was the names of the people (i e Ponyboy, Two-Bit, Sodapop). I have never known people with these strange namesthere a re no parents who would give their children To conclude I can say that the book was not very good but it was not too bad either. The writing is clear and easy to In this part of the analysis I will give a general summary of the whole analysis of the book, The Outsiders by S.E. Hinton, and discuss the difficulties I had preparing it. I found the book hard to relate to in some parts because of the different time it was written inthe 1950s. A good example for it was that Ponyboy thought the big difference between socs and greasers was that the greasers loved Elvis and the socs loved the Beatles. Since I was not born at Elvis and the Beatles time and I do not like either of themI cannot relate to it. The were two other reasons for why it was hard to relate to the book: the first reason is that my life is not like the lives of the characters in the book. The things that Ponyboy and his brother did, I would never dream of doing. For example, I would not beat up people or gang up on people. The second reason is that I think it would be hard to live a life without parents as To conclude I would like to say that the book has made me see the way people that are living on the streetsin the wrong side of the townbehave and feel within themselves. It is like going behind the scenes of a gang. Bibliography: